Customer Success Manager
Customer Success Manager responsible for end-to-end relationship management for assigned B2B customers. Role sits within the customer success team and works closely with Customer Service, Product, Support and Sales.
What you'll do
- Own onboarding, implementation, training, adoption, retention and satisfaction for accounts
- Serve as day-to-day contact, build rapport and identify opportunities
- Review customer journeys and resolve issues to help customers reach goals
- Implement strategies to expand accounts, increase retention and drive satisfaction
- Drive integration between Qashio and clients' ERP systems
What they're looking for
- 6+ years in B2B SaaS customer success or related field
- Strong verbal and written communication skills
- Experience with accounting software and expense management systems
- Experience with customer success software and CRM tools
- Bachelor's or postgraduate degree in business is a plus
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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